Order Management and Customer Service Customer Service helps set us apart from the others and what will distinguish you as a supplier. Retail order fulfillment expertise with full Retail EDI capability; VICS and GS1 / EAN compliant.
Order Management retailers routinely measure a number of factors in regards to order performance and fill rate. We are experienced in working within each retailer's specific guidelines and our goal is always superior performance. It is our attention to detail that puts us in the top tier of retail operational performance score-cards.
Direct EDI or Proprietary Trading Partnerships with Retailers, Distributors and Importers
Fully VICS EDI Compliant for all EDI Transactions Utilized by US Retailers and Distributors
EDI or Manual Order Receipt and Entry
Customer Directed Order Inquiry / Change
Secure Order, Terms, and Price Validation
Build and Maintain Necessary Customer and Product Tables
Flexible Product Allocation and Release in Accordance with Customer Requirements
Timely Feedback Order Activity / Status / Shipments / Cancellations
Immediate and Accurate EDI or Manual (Paper) Invoicing
Experienced with 3rd Party Electronic Product Catalogs such as iNovis, GXS, UCCNet
Customer Service It is more than making sure the shipment went out. Customer Service is one of the things that sets us apart from the others - and what will distinguish you as an outstanding supplier with your customer. We understand good Customer Service and have the track record to prove it. We provide full traditional, or call center customer support to solidify the link between you and your customers.
Versatile IT Systems with Full Pipeline Visibility to Maximize Fill Rate
Quick Response to Inquiries on Current / Future Inventory Availability and Needs
Monitor Changes to Vendor Compliance and Route Guides
Decision Support on Product Allocation and Order Priorities
Shipment tracking / Proof of Delivery / Troubleshooting
Manage and Control Merchandise Returns Process
Retail Claims Management – understanding retail requirements. Shortages, damage claims, customer returns, route violations, improper labeling, substandard fill rate penalties … etc, all take their toll and can substantially reduce your profit. Our job is to help you minimize your claims and maintain your profitability.
Expertise on current retail requirements, processes and standards
Continuously monitor and changes in the vendor guidelines, adjusting processes as necessary
Communicate requirements to the manufacturer and all partners in the supply chain process
Provide informed recommendations to minimize charges backs
Provide a complete and impartial investigation of any claims received